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Frequently Asked Questions
How do I buy coins?
Visit our store page and select a coin package. You can pay securely with credit card, Apple Pay, or Google Pay. Coins are added to your account instantly.
Can I get a refund?
Coin purchases are generally non-refundable as stated in our Terms of Service. However, if required by applicable law in your jurisdiction, refunds may be available. Please contact our support team at support@friendern.com with your order details for assistance.
How do I verify my profile?
Go to Settings > Verification in the app. You'll need to complete photo verification and submit a valid ID.
Is my data safe?
Yes, we use industry-standard encryption and never share your personal data with third parties. Read our Privacy Policy for details.
Can't find what you're looking for?
Our support team is available 24/7 to help you with any questions.
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